A hotline launched this week offers to help the public and local officials negotiate the country’s labyrinthine web of administrative formalities.
Vietnam Administrative Procedures Gateway (VAPG) aims to serve as a guide in completing some 80 different types of paperwork in Vietnamese, Thai, H’Mong and several other ethnic minority languages.
The bulk of materials dealt with by the hotline relate to family registration, land and house ownership, and state bank loans.
The service costs VND500 per minute and can be accessed by dialing 19001715.
International NGO ActionAid Vietnam and market research and consulting company Markcom have created the hotline with support from the Ministry of Home Affairs.
ActionAid Vietnam director and VAPG founder Pham Van Ngoc said that VAPG was designed to help both the public and state officials with up to date information on administrative regulations.
Ngoc said most localities were short of officials who understand government policies and that the policies themselves were not often clear while procedures were not user-friendly.
The public can also lodge complaints about administrative formalities through VAPG, which categorizes complaints and transfers them to the ministry.
This helps the ministry understand how the application of the governmental procedures is fairing with the country’s citizens, said Ngoc.
He added that the hotline was a good way for the public to participate in administrative reform.
Ngoc said the project aimed to help people in remote areas with less access to information.
VAPG founders have experimented with similar systems in the two northern provinces of Dien Bien and Hoa Binh as well as Ha Tinh and Dak Lak provinces in the central region.
Telephones were set up and locals were allowed to use the service for free.
People in the four provinces supported the project, although it took them a while to get familiar with the program, according to Ngoc.
Local officials also responded positively to the system, he said.
“However, it will take us a couple of years to use the system to its fullest potential,” Ngoc added.
He also hopes to expand the service to the Tay, Nung and Ede languages.
ActionAid is a UK-based international development agency whose aim is to fight poverty worldwide.
It was established in Vietnam in 1989 and works towards securing the basic rights of poor and marginalized people
Vietnam Administrative Procedures Gateway (VAPG) aims to serve as a guide in completing some 80 different types of paperwork in Vietnamese, Thai, H’Mong and several other ethnic minority languages.
The bulk of materials dealt with by the hotline relate to family registration, land and house ownership, and state bank loans.
The service costs VND500 per minute and can be accessed by dialing 19001715.
International NGO ActionAid Vietnam and market research and consulting company Markcom have created the hotline with support from the Ministry of Home Affairs.
ActionAid Vietnam director and VAPG founder Pham Van Ngoc said that VAPG was designed to help both the public and state officials with up to date information on administrative regulations.
Ngoc said most localities were short of officials who understand government policies and that the policies themselves were not often clear while procedures were not user-friendly.
The public can also lodge complaints about administrative formalities through VAPG, which categorizes complaints and transfers them to the ministry.
This helps the ministry understand how the application of the governmental procedures is fairing with the country’s citizens, said Ngoc.
He added that the hotline was a good way for the public to participate in administrative reform.
Ngoc said the project aimed to help people in remote areas with less access to information.
VAPG founders have experimented with similar systems in the two northern provinces of Dien Bien and Hoa Binh as well as Ha Tinh and Dak Lak provinces in the central region.
Telephones were set up and locals were allowed to use the service for free.
People in the four provinces supported the project, although it took them a while to get familiar with the program, according to Ngoc.
Local officials also responded positively to the system, he said.
“However, it will take us a couple of years to use the system to its fullest potential,” Ngoc added.
He also hopes to expand the service to the Tay, Nung and Ede languages.
ActionAid is a UK-based international development agency whose aim is to fight poverty worldwide.
It was established in Vietnam in 1989 and works towards securing the basic rights of poor and marginalized people
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